· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

· Ability to write routine reports and correspondence.

· Ability to speak in an effective manner before groups of customers or employees of the organization Communicates with clients by phone and receives orders for service or changes in service

· Examines pertinent information to determine accuracy of customer requests and related paperwork

· Report complaints concerning service rendered, referring complaints of service failures to designated department manager for investigation

· Follows up on recommended adjustments to ensure customer satisfaction

· Keys information into computer to obtain records.

· Records and reports monthly to management, the number of customer calls made and reason for calling on a daily log sheet

· Communicate via outgoing and incoming calls with Doctors’ Offices regarding the orders placed and shipment information and respond to inquiries of kit order placement and tracking

· Receive and fill fax orders for supplies from Doctors’ Offices

· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

· Understands, supports, and complies with all company policies, processes and procedures, including the Compliance Program and the Code of Conduct

· Advocate an example of team concept

· Superior interpersonal communication: tactful, mature, flexible and professional

· Excellent verbal and written communication skills; resourceful and organized

· Assumes other duties as assigned by management

· Understands and observes all confidentiality and HIPAA provisions

· Recognizes and conveys to management any departmental improvements necessary

· Responsible for all equipment in assigned areas of work Must obey all safety rules and regulations at all times

· Education: High School Diploma. Knowledge of laboratory/medical industry preferred

Full Training Provided

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