· Install and configure computer hardware operating systems and applications

· Monitor and maintain computer systems and networks

· Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

· Troubleshoot system and network problems, diagnosing and solving hardware or software faults

· Replace parts as required

· Provide support, including procedural documentation and relevant reports

· Follow diagrams and written instructions to repair a fault or set up a system

· Support the roll-out of new applications

· Set up new users’ accounts and profiles and deal with password issues

· Respond within agreed time limits to call-outs

· Work continuously on a task until completion (or referral to third parties, if appropriate)

· Prioritize and manage many open cases at one time

· Test and evaluate new technology

· Conduct electrical safety checks on computer equipment.

· On-call Work May Be Required

Job Category: IT
Job Type: Full Time
Job Location: terrance davie FL

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